1. Overview
At Pencil Pen Shop, we are committed to customer satisfaction. If you are not fully satisfied with your purchase, we offer a refund and returns policy under the following conditions.

2. Eligibility for Returns
You may return an item if:

  • The item is unused, in its original packaging, and in the same condition as received.
  • The return is requested within [Insert Number] days of delivery.
  • The item is defective, damaged, or incorrect upon arrival.

3. Non-Returnable Items
The following items are not eligible for return:

  • Items that have been used, opened, or altered.
  • Products missing original packaging or accessories.
  • Items purchased on clearance, final sale, or promotional discounts.

4. Refund Process

  • Once we receive your returned item, we will inspect it.
  • If approved, the refund will be processed within [Insert Number] business days.
  • Refunds will be issued to the original payment method.
  • Shipping charges are non-refundable.

5. Exchange Policy

  • We offer exchanges for defective or damaged items.
  • If you need an exchange, contact us at info@thereliabletechnologies.com with order details and issue description.

6. How to Initiate a Return
To return an item, follow these steps:

  1. Contact our support team at info@thereliabletechnologies.com or call +92 348 5446847.
  2. Provide your order details and reason for return.
  3. Ship the item back to the address provided by our support team.

7. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping method for returns.

8. Contact Us
For any questions regarding our Refund and Returns Policy, please contact us: